Troubleshooting Guide

This guide offers solutions to common issues, categorized for quick navigation. Use the examples provided to resolve your problems efficiently.

• Possible Causes:
  1. Device serial number contains invalid characters.
• Solutions:
  1. The device needs to be removed from plant control, then removed from the logger's interfaces in “My Devices” ⇒ “Logger myPower” ⇒ “Intefaces”. Once it has been removed from the interface, go to the “Installed Devices” tab and remove the offline device from there. Reboot the logger add the device to the interface again.
  2. If prompted for a serial number type only valid characters[a-z A-Z 0-9 _ -]. No white spaces allowed.
  3. Click scan.