Differences

This shows you the differences between two versions of the page.

--- mypower24:plantcontrol:troubleshooting [2025/03/12 11:11] – [1. Can not set device parameters] admin
+++ mypower24:plantcontrol:troubleshooting [2025/03/20 10:01] (current) – [Unable to change device parameters] admin
@@ Line 1: / Line 1: @@
-===== Troubleshooting Common Issues =====
+====== Troubleshooting Guide ======
+ This guide offers solutions to common issues, categorized for quick navigation. Use the
+ examples provided to resolve your problems efficiently.
+===== Setting device parameters =====
-This page helps you troubleshoot common problems encountered in DokuWiki. If you're experiencing any issue not covered here, check the DokuWiki support forum or community for more help.
+==== Unable to change device parameters ====
+  * **Possible Causes:**
+    - Device serial number contains invalid characters.
+  * **Solutions:**
+    - The device needs to be removed from plant control, then removed from the logger's interfaces in "My Devices" => "Logger myPower" => "Intefaces". Once it has been removed from the interface, go to the "Installed Devices" tab and remove the offline device from there. Reboot the logger add the device to the interface again.
+    - If prompted for a serial number type only **valid characters[a-z A-Z 0-9 _ -]. No white spaces allowed.**
+    - Click scan.
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-==== 1. Can not set device parameters ====
-  *''Issue:''
-    The page might not load, showing a blank screen or server error.
-  *''Possible Causes:''
-    - Device serial number contains illegal characters.
-  *''Solutions:''
-    - *Check Server Logs:*
-      Examine the web server logs (e.g., Apache or Nginx) to see if there are any errors. Check for permissions issues or missing files.
-    - *Permissions Check:*
-      Ensure the correct file and folder permissions are set, particularly the ''data/'' , ''conf/'' , and ''lib/'' folders. Permissions should be set to ''755'' for directories and ''644'' for files.
-      Example command to set the correct permissions:
-      <code>chmod -R 755 data/ conf/ lib/</code>
-      <code>chmod -R 644 data/pages/* data/media/*</code>
-    - *Reinstall DokuWiki Files:*
-      If a file has become corrupted, consider re-uploading or reinstalling DokuWiki files.
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